Go And Play Statement Of Warranty
On purchase of your Vuly trampoline from Go And Play please call Vuly on 1300 667 514 and ask for the Warranty Department to register your Warranty. All Vuly Warranty claims are handled directly through the Vuly Warranty Department by calling 1300 667 514. Simply Lodge a Warranty Claim at https://www.vulyplay.com/support-lodge-warranty
Vuly offers a Warranty Period of:
- Vuly Thunder Pro: 10 Years On The Frame Tubes & Joiners, 5 Years on the Jump Mat, 1 Year on Safety Net, Net Poles, Skirt & Leaf Springs
- Vuly Thunder: 10 Years On The Frame Tubes & Joiners, 5 Years on the Jump Mat, 1 Year on Safety Net, Net Poles, Skirt & Leaf Springs
- Vuly Lift 2: 10 Years On The Frame Tubes & Joiners, 5 Years on the Springs & Jump Mat, 1 Year on Safety Net, Net Poles & Safety Pad
- Vuly Ultra: 5 Years On The Frame Tubes & Joiners, 5 Years on the Springs & Jump Mat, 1 Year on Safety Net, Net Poles & Safety Pad
- Vuly 360: 10 Years on The Frame, 1 Year on Swings and Accessories
Vuly Accessories 1 Year of any Accessory Purchase – 3 Months if Free on any promotion
Please take a minimum of three photos that show the defect or damage and contact the Vuly Warranty Department by calling 1300 667 514 and asking for the Warranty Department.
Freighted Goods – Damage In Transit
On receiving Freighted Goods from Go And Play the Customer must inspect the package/s carefully to ensure that it has not been physically damaged in transit. If package/s appear to have been damaged in transit it is the right of the Customer to refuse goods. If however, Customer signs for the goods then from this point forward it ceases to become the responsibility of Go And Play.
For Any Warranty Issues (with the exception of trampoline warranties which are handled by Vuly direct 1300 667 514 ) please contact us directly by submitting form below:
Go And Play playgrounds and Playground Accessories including Zip Lines and Slacklines are warranted against defects in material and workmanship under conditions of normal and proper usage for 12 months from date of purchase, vandalism excluded. Plastic and fibreglass components carry a warranty against cracking and breaking for up to 12 months from date of purchase with normal wear and tear. Our timber and logs are guaranteed against insects and bacteria decay for a period of 10 years, but although timber is of high grade, we do not guarantee against the inherent characteristics of timber which include wane, checks, cracks, stains, bows or twists. Our Enviroply panels are guaranteed against de-lamination for 12 months.
The warranty becomes void if any part of the play system has been subject to misuse, or if the instructions for its installation have been disregarded or altered. If playground is moved from original location after installation by persons other than authorised Go And Play Installer/s the warranty becomes void. The warranty becomes void if the play system has not been paid for at the contracted price as agreed at the time of purchase.
Go And Play liability is strictly limited to the cost of replacement or repair of the components warranted. All services with regards to replacing or repairing the faulty component is at the cost of the Purchaser not Go And Play. Notification of returns must be made within 7 days of receipt of goods.
Approval for returned items must be made in advance. The purchaser must within 21 days of the discovery of defective equipment give written advice to Go And Play describing accurately the nature of the problem. Any items returned for the customer’s convenience must be sent freight pre-paid and be received in resealable condition.
We reserve the right to change specifications, installations directions and designs when appropriate.
This warranty supersedes any other warranty given by any persons stated or implied. Go And Play does not authorise any person or company to make, change or imply to conditions of warranty herein described, nor does it accept any liability for such statements made or implied.
Please note that this Warranty is provided in addition to consumer guarantees and does not limit or replace them.
If you have any queries concerning safety, maintenance and installation that you still require further information about, please contact Go And Play 07 5580 6305.